sweet bonanza Privacy Policy for Philippines Players

Last updated: June 2025  |  Effective for all players registered on sweetbonanza.im

1. Who We Are and What This Policy Covers

Sweet bonanza is a mobile entertainment platform serving players across the Philippines, offering sports betting, fish games, bingo, and casino-style games accessible directly from your smartphone browser. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you register, play, or interact with any part of the platform. It applies to all users who access sweetbonanza.im, regardless of the device or browser they use. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should stop using the platform and may request closure of your account at any time.

2. Information We Collect

When you register for an account on sweet bonanza, we collect personal information that is necessary to verify your identity and process your transactions. This includes your full name, date of birth, mobile number, email address, and a government-issued identification document as required under Philippine regulations. We also collect financial information such as your GCash or Maya account details or local bank information when you make deposits or request withdrawals. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players in the Philippines. We do not collect any information beyond what is reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

The personal information you provide is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, and verify your identity in compliance with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — we do not send unsolicited promotional messages without your consent. Technical data collected during your sessions is used to monitor platform performance, investigate potential fraud or abuse, and ensure that the gaming environment remains fair and secure for all players. We may use aggregated, anonymised data for internal analytics and product improvement purposes, but this data cannot be used to identify any individual player. Sweet bonanza does not use your personal information to make automated decisions that would significantly affect your rights or access to the platform without human review.

4. How We Share Your Information

Sweet bonanza does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are required to do so by applicable law. If sweet bonanza undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We will never share your data with any third party in a way that is inconsistent with this Privacy Policy.

5. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our internal compliance obligations. Financial transaction records are typically retained for a minimum of five years in accordance with anti-money laundering regulations applicable in the Philippines. If you request closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, except where retention is required by law. You may request a copy of the personal data we hold about you at any time by contacting our support team. We will respond to all data access requests within a reasonable timeframe and in accordance with applicable data protection laws.

6. Cookies and Tracking Technologies

Sweet bonanza uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings, but please note that doing so may affect the functionality of certain features on the platform. By continuing to use sweetbonanza.im with cookies enabled, you consent to our use of cookies as described in this policy.

7. Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard protocols, and sensitive information such as payment details is handled through secure, certified payment processors. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in the Philippines as required by law, without undue delay.

8. Your Rights as a Player

As a player based in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where it is no longer necessary for the purposes for which it was collected. You also have the right to withdraw your consent to certain types of data processing at any time, without affecting the lawfulness of processing that took place before your withdrawal. If you believe that your data has been handled in a way that violates this policy or applicable law, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team using the details provided in the FAQ section of the platform. We are committed to responding to all requests promptly and transparently.

9. Children and Minors

Sweet bonanza is strictly intended for players who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from anyone under the age of 21, and registration on the platform requires confirmation that you meet the minimum age requirement. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account and delete the associated data. Parents and guardians are encouraged to monitor their children's online activity and to contact us immediately if they suspect that a minor has accessed the platform. We take our responsibility to protect minors seriously and cooperate fully with any investigation related to underage access.

10. Changes to This Privacy Policy

Sweet bonanza may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their account email address. Your continued use of the platform after any changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always informed about how we handle your personal information. If you have any questions about this policy or how your data is used, please visit our FAQ page for further guidance.